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O P E R A T IO N S M A N A G E M E N T
 
U n it– I
O p e ra tio n s M a n agem en t co n cep t, o b jectives a n d typ es –C h aracteristics of
M od ern O p eration M an agem en t – d ifferen ces b etw een services an d G ood s –
O p eration S trategy – S trategic Fit Fram ew ork – S u p p ly C h ain M an agem en t –
W areh ou sin g an d S u p p ly C h ain S trategies – S u p p ly C h ain D yn am ics.
U n it– II
P rod u ct d esign – factors, legal, eth ical an d en viron m en tal issu es in p rod u ct
d esign – P rocess P lan n in g –selection , strategy – p rocess strategy – M ak e or B u y
d ecision s – Facility L ocation – in trod u ction – location th eories – step s in location –
selection - im p ortan ce of location factors – Facility L ayou t – m ean in g, d efin ition an d
scop e – typ es of layou t services.
U n it– III
O p eratio n s P lan n in g – R ole of P rod u ction P lan n in g an d C on trol in O p eration s
M an agem en t – M ain ten an ce – d efin ition - typ es of m ain ten an ce – P lan n in g,
sch ed u lin g an d con trol of m ain ten an ce.
W ork stu d y – ob jectives, p roced u res – M eth od S tu d y an d M otion S tu d y - W ork
M easu rem en t an d P rod u ctivity.
U n it– IV
M aterials M an agem en t – ob jectives, p lan n in g, b u d getin g an d con trol –
In ven tory C on trol – E con om ic O rd er Q u an tity – E con om ic B atch Q u an tity –A B C
an alysis – P roced u re for S tock C on trol – M aterial H an d lin g – M aterial H an d lin g
E qu ip m en ts.
U n it– V
P u rch asin g - ob jectives, fu n ction s, m eth od s – p olicies - Ven d or R atin g an d
Valu e A n alysis – role of p u rch ase m an ager – O ver View of J IT – S tores M an agem en t
– n atu re, layou t of stores – S tock Verification .
Q u ality C on trol – Q u ality M ovem en t – con tin u ou s Im p rovem en t – tools – T Q M
con cep ts – S ix S igm a C on cep ts – IS O Q u ality C ertification – Q u ality A ssu ran ce.
U n it– V I
P roject M an agem en t – S ch ed u lin g T ech n iqu es – P E R T an d C P M - S ch ed u lin g
W ork C en ters – n atu re an d im p ortan ce – p riority ru les an d tech n iqu es – Flow sh op
S ch ed u lin g – G an tt C h arts – p erson al sch ed u lin g in services – E R P – M ean in g an d
S cop e of E R P – E R P im p lem en tation C ycle – R ecen t T ren d s in O p eration s
M an agem en t.